Ginger Repairs is Canada’s leading corporate-level same-day smartphone and tablet repair service provider. They were facing critical issues with managing their daily operations. Taking a request to repair a smartphone and tracking its progress from initial request to end solution was a complicated task for Ginger Repairs. Further, managing multiple requests at the same time was even more difficult, which resulted in frequent delays in delivering the job.
We devised our expert consulting and solutioning to modernize Ginger Repairs’ legacy system with the least disruption.
Our team carried out in-depth analysis of their operation funnel and created a series of user stories to eliminate the gaps present at different touchpoints of user journey. We developed an enterprise-level web-portal with various business rules interlinked. We equipped the portal with a set of custom features to solve their unique problem:
The platform enabled Ginger Repairs to manage every repair request with various types of user-level access.
A dashboard for the owner to see and track who filled the request and to which operator the job has been assigned.
An instant email notification feature to help everyone in the operation funnel to know the status of each repair request and what’s next in the pipeline.
The responsive web-portal fostered operators and repair partners to seamlessly manage their work online from anywhere at any time.
Our custom-designed web solution made it quick and effortless for Ginger Repairs to manage 1000 plus repair requests per day amongst their 80 plus repair partners across the country. Streamlined operations provided a major boost to the business. After the platform was launched, they saw a steep rise in the business revenue within a month. Today, the franchise is multifold success, having expanded their portfolio with increased operators and repair partners.
Our team created a tailored web portal that helped the client simplify and streamline daily operations, resulting in increased customer satisfaction and revenue.
Our next step was to build a design system - a single source of truth for all the elements that will allow our designers to design, realize and develop a product. It evolved continuously with our product as we received more and more feedback.
"Blue Shark Solution was extremely responsive and fast delivering our projects on our tight schedule."
"In fact, it's been one of our best experiences so far working with an outside team that is truly experienced, professional and very good communicators along the way. BSS is now part of our short list of suppliers when we need to develop web-based applications. Thanks to the BSS team."
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